Privacy policy

Privacy and personal data protection policy

General provisions

This website https://www.ddclinic.ua/ (hereinafter referred to as the “Site”) is managed by HELSMEDICAL LLC, EDRPOU code 44254939, a legal entity registered and operating in accordance with the requirements of the legislation of Ukraine (hereinafter referred to as the “Company”).

The Company has great respect for the confidential (personal) information of all persons, without exception, who have visited the Website, as well as those who use the services provided by the Website; therefore, the Company strives to protect the confidentiality of personal data (information or a set of information about an individual who is identified or can be specifically identified), thereby creating and ensuring the most comfortable conditions for using the Website services for each user.

This Privacy and Personal Data Protection Policy (hereinafter referred to as the “Policy”) sets out the procedure for the Company’s processing of personal data, the types of personal data collected, the purposes of using such personal data, the Company’s interaction with third parties, security measures to protect personal data, the conditions for access to personal data, as well as contact information for the user to access, amend, block or delete their personal data and address any questions that may arise in.

Collection and use of personal information

The owner and administrator of personal data of the Website users is HELSMEDICAL LLC.

When the user uses the services of the Website, the Company processes the user’s data, namely:

– data provided by the user both when filling out registration forms and when using the services;

– cookies;

– IP address;

– parameters and settings of Internet browsers (User-agent).

The Company collects only those personal data (for example, your first and last name, login and password, e-mail address, contact phone number, date of birth, gender, etc.) that you knowingly and voluntarily provide as a personal data subject in order to use the services of the Website, which, in accordance with the requirements of the law, is the consent of the personal data subject to the processing of their personal data in accordance with the purpose of their processing formulated in this Policy.

When visiting the Website, all logins to the system are recorded. Other information on user traffic is not processed or stored.

Please note: The Company is limited to collecting the minimum amount of information necessary solely to fulfill the request of the personal data subject. In any case, when information that is not required to be provided is requested, the user will be notified at the time of collection of such information.

The Company does not collect any information for the processing of which certain requirements are established by law, such as information about racial or ethnic origin, political, religious or ideological beliefs, membership in political parties and trade unions, conviction of a crime or sentence to criminal punishment, as well as data related to health, sexual life, biometric or genetic data (in accordance with Article 7 of the Law of Ukraine “On Protection of Personal Data”).

The Company collects data on the statistics of visits to the Website. The data may contain information about the connection, traffic, user’s browser, as well as the date, time, duration of work on the Internet and stay on the Website.

Processing of personal data

The processing and storage of the provided personal data is carried out in data centers where the equipment that ensures the functioning of the Website services is located. The provided personal data is processed and may be stored in the Personal Database or a separate table of the Website Database.

The place of storage and processing of personal data is located at: Kyiv, Ukraine.

Purposes of using personal data

Your personal data is used to ensure the provision of the Website’s Internet services, exchange of information/news, advertising and communication relations in accordance with and pursuant to the laws of Ukraine, including, but not limited to: “On Personal Data Protection”, “On Ratification of the Convention for the Protection of Individuals with regard to Automatic Processing of Personal Data and the Additional Protocol to the Convention for the Protection of Individuals with regard to Automatic Processing of Personal Data with regard to Supervisory Authorities and Transborder Flows of Data”, “On Information”, “On Advertising”, “On Telecommunications”, “On Protection of Information in Information and Telecommunication Systems”, as well as in accordance with other acts regulating the Company’s activities.

Personal data retention period

Personal data is stored for no longer than necessary in accordance with the purpose of its processing.

After the subject of personal data ceases to be a user of the Website by deleting his or her account on the Website, his or her personal data is also automatically deleted.

Use of cookies

A cookie is a text file or files containing a small amount of information that is sent to a web browser and stored on a user’s device. Such devices may include a computer, mobile phone or other device used by the user to visit the Site.

Cookies can be eternal (they are called persistent cookies) and stored in the computer until the user deletes them or temporary (such cookies are called session cookies), that is, they are stored only until the browser is closed. In addition, cookies are divided into first-party cookies (set directly by the Website visited) and third-party cookies (set by other websites).

Important:

• when the user visits the Site again, the cookie data is updated;
• In most cases, a web browser by default allows the automatic storage of cookies on the user’s device;
• disabling cookies may result in restriction of access to published materials and/or inadequate functioning of the Website services.

The Company cares about its users and tries to make your stay on the Site as comfortable as possible, for this purpose the Company needs to analyze the behavior, preferences and interests of the user using cookies. Such analysis will help the Company improve the experience of interaction with the Website, determine the most convenient interface and navigation of the Service.

According to the classification of the International Chamber of Commerce, the Company uses the following categories of cookies:

Strictly Necessary Cookies – are required for the user to move around the web page and use certain services, for example, to access secure pages, register and authorize, search the Site. Also, they memorize the user’s previous actions when going to the previous page in the same session.

Performance cookies – aggregate information about how the Website is used. This data is stored on the user’s device between web browser sessions. Examples of such data may include the following metrics: time spent on the Site, most frequently visited pages, understanding which sections and services of the Site were most interesting to the user, how effective a particular advertising and/or marketing campaign is, etc.

All information collected through performance cookies is intended for statistical and analytical purposes. Some cookie data may be provided to third parties that have permission from the website and solely for the purposes specified above.

Functional cookies – used to save parameters or configurations that are stored on the user’s device between web browser sessions. Examples of such data may include the following metrics: username, profile photo, information on comments left, language version of the Site, location, information about whether the user has been provided with any information or selected preferences previously, as well as other Site settings.

These cookies also allow users to watch videos, participate in interactive activities (polls, voting) and interact with social networks.

To make the experience more pleasant after visiting the resource, these cookies remember the information provided by the user, increasing the efficiency of interaction with the Site.

Some cookie data may be provided to third parties with the permission of the website and solely for the purposes specified above.

Targeting cookies – used to provide content that may be of interest to the user. This data is stored on the user’s device between web browser sessions. Examples of such data may include the following metrics: tracking recommended text, graphics, audio and video material to avoid repeated display, managing targeted advertising, evaluating the effectiveness of advertising campaigns, information about user visits to other resources during transitions, as well as other settings of the Site.

The Site may share this information with other parties, including media clients, advertisers, agencies, and related business partners, in order to provide quality targeted advertising.

Cookies from third-party services and analytics services:

For prompt delivery, better display and detailed analysis of content on the Website, the Company uses services owned by other third-party companies, such as Facebook, Twitter, Instagram, and others.

The companies listed as an example may use cookies on the user’s device while using the Site.

Please note that the Website cannot influence the operation of cookies used by these services. All the necessary information about their use can be found by visiting the relevant resource.

Cookie management:

Major web browsers (listed below) are set to automatically accept cookies. To disable them, use the help function in your browser. Help can be accessed through the menu or by pressing F1.

Microsoft Edge – https://privacy.microsoft.com/ru-ru/privacystatement

Mozilla Firefox – https://www.mozilla.org/ru/privacy/websites/#cookies

Google Chrome – https://support.google.com/chrome/answer/95647?hl=ru

Opera – http://help.opera.com/Windows/11.50/ru/cookies.html

Safari for macOS – https://support.apple.com/kb/PH21411?locale=en_US

Important:

• the configuration of cookie settings for mobile web browsers may differ;
• It is worth reminding you that the full-fledged work with the Website is available only when using cookies;
• Disabling cookies may result in restricted access to the content and inadequate functioning of the Website services.

To contact the Company regarding the use of cookies, send an e-mail to https://www.ddclinic.ua/contacts/

If the user does not enable the use of cookies or deliberately deletes all cookies from his/her web browser, then upon further visit to the Site, the user will be offered to enable and use cookies again.

The information about users obtained through cookies is not sold or distributed in the public domain, and is the property of the company that owns the resource.

Interaction of the Website with other resources

When the user uses the services, the pages of the Site may contain codes of other Internet resources and third parties, as a result of which such Internet resources and third parties receive your data. Consequently, these Internet resources may receive and process information that you have visited these pages, as well as other information transmitted by the user’s browser. Such Internet resources may include:

– banner display systems (for example, DoubleClick for Publishers, Admixer, AdRiver, etc.);

– social networking plugins (for example, Discus, Facebook, Twitter, Google+).

The use of these services of the Company is necessary for the operational analysis of visits to the Website, internal and external evaluation of the Website traffic, the depth of views, and user activity. The Company does not store or process data received from these services.

Accordingly, if the user for any reason does not want these services to access his or her personal data, the user may voluntarily log out of his or her account or profile, clear cookies (through his or her browser).

Safety of minors

The website is not intended for underage users. The Company takes security issues very seriously, especially in relation to persons under the age of majority, and therefore, for its part, the Company appeals to parents to explain to their children about Internet security issues, their specific purpose and need to use certain services of the Site.

Interaction of the Company with third parties regarding personal data

The Company does not transfer personal data to third parties, except when such transfer is required by law, at the request of the personal data subject or in other cases set forth in this Policy. The Company understands that personal information is a value and inalienable content, including the personal non-property rights of any individual, therefore, it takes all possible measures to protect the personal information of users voluntarily and knowingly transferred to the Company.

The Website may contain links to other websites (for informational purposes only). If you follow a link to other websites, this Policy will not apply to such websites. In this regard, the Company recommends that you review the privacy and personal data policy of each website before submitting any personal data by which you can be identified.

Confidentiality of the personal data subject’s activity on the Website

Information about the activity (traffic) on the Website of users passing through the network or the user’s e-mail is protected in accordance with the law. That is, the Company does not in any way or manner violate the secrecy of the user’s “activity” when the latter uses the Website services.

Protection of personal data

The Company uses generally accepted standards of technological and operational protection of information and personal data against loss, misuse, alteration or destruction. However, despite its best efforts, the Company cannot guarantee absolute protection against any threats arising outside the Company’s regulation.

The Company ensures the application of all relevant confidentiality obligations, as well as technical and organizational security measures to prevent unauthorized or unlawful disclosure or processing of such information and data, their accidental loss, destruction or damage.

The Company provides access to information and personal data only to authorized employees who have agreed to ensure the confidentiality of such information and data in accordance with the Company’s requirements.

The dissemination of personal data without the consent of the personal data subject or his/her authorized person is allowed in cases specified by law and only (if necessary) in the interests of national security, economic welfare and human rights.

Terms of access to personal data

The procedure for access to personal data of third parties is determined by the terms of the user’s consent provided to the owner of personal data to process this data, or in accordance with the requirements of the law.

The user has the right to receive any information about himself/herself from any subject of relations related to personal data, provided that the surname, name and patronymic, place of residence (place of stay) and details of the document certifying the individual submitting the request are indicated, except in cases established by law.

The user’s access to data about themselves is free of charge.

Delaying the user’s access to their personal data is not allowed.

Deferral of access to personal data of third parties is allowed if the necessary data cannot be provided within thirty calendar days from the date of receipt of the request. In this case, the total period for resolving the issues raised in the request may not exceed forty-five calendar days.

The notice of postponement shall be communicated in writing to the third party that submitted the request, explaining the procedure for appealing such a decision.

The decision to postpone or deny access to personal data may be appealed to the Ukrainian Parliament Commissioner for Human Rights or the court.

Rights of the personal data subject

The Company informs you of your rights as a personal data subject, which are regulated by the Law of Ukraine “On Personal Data Protection”, namely:

1) to know about the sources of collection, location of their personal data, the purpose of their processing, location or place of residence (stay) of the owner or manager of personal data or to give a corresponding order to obtain this information to persons authorized by him/her, except in cases established by law;

2) receive information about the conditions for granting access to personal data, including information about third parties to whom his/her personal data is transferred;

3) access to their personal data;

4) to receive, no later than thirty calendar days from the date of receipt of the request, except in cases provided for by law, a response on whether his/her personal data is processed, as well as to receive the content of such personal data;

5) to submit a reasoned request to the personal data controller with an objection to the processing of their personal data;

6) to submit a reasoned request for the change or destruction of their personal data by any owner and manager of personal data if such data is processed illegally or is unreliable;

7) to protect their personal data from unlawful processing and accidental loss, destruction, damage due to intentional concealment, failure to provide or untimely provision of their personal data, as well as to protect against the provision of information that is inaccurate or discrediting to the honor, dignity and business reputation of an individual;

8) file complaints about the processing of their personal data to the Ukrainian Parliament Commissioner for Human Rights or to the court;

9) apply for legal remedies in case of violation of the legislation on personal data protection;

10) to make reservations regarding the restriction of the right to process their personal data when giving consent;

11) withdraw consent to the processing of personal data;

12) to know the mechanism of automatic processing of personal data;

13) to be protected against an automated decision that has legal consequences for him/her.

In order to update, access, amend, block or delete your personal data, revoke the consent to the processing of personal data that you have provided to the Company in accordance with this Policy, or if you have any comments, requests or claims regarding your personal data processed by the Company, please contact the Company by e-mail at https://www.ddclinic.ua/contacts/.

Change of Policy

This Policy may be amended and supplemented from time to time and without prior notice to the user, including in the event of changes in legal requirements.

In the event of significant changes to this Policy, the Company will post a notice on the Website and indicate the effective date of such changes. If you do not refuse to accept them in writing within the specified period, this means that you agree to the relevant changes to the Policy.

Please review the Policy from time to time to be aware of any changes or additions.

Internal regulations of the company
HEALTHMEDICAL LTD.

The Internal Regulations of HELSMEDICAL LLC (hereinafter referred to as the Regulations) are a local regulatory legal act that governs the procedure for a patient to apply to HELSMEDICAL LLC (hereinafter referred to as the Medical Center), the rules of conduct in the premises of the Medical Center, the procedure for access to medical information, and other issues related to the regulation of relations between the patient and persons accompanying him/her and the Medical Center.

1. GENERAL PROVISIONS.

1.1 These Rules are binding on all patients, as well as any other persons who have applied to or entered the Medical Center, and are designed to realize the patient’s rights provided for by law, create the most favorable conditions for providing the patient with timely medical care of the proper scope and quality, ensure public order, etc.
For the purposes of these Rules, a patient means both a person who receives medical care and a legal representative of such a person.

1.2. These Rules are publicly available in the premises of the Medical Center, in the Patient’s Corner, and on the website of the Medical Center.

1.3. Each patient, as well as other persons who have applied to the Medical Center, shall be obliged to familiarize themselves with these Rules and comply with them.

1.4. The fact of familiarization of the patient and persons accompanying him/her with these Rules shall be certified by signing a special form during the visit to the Medical Center or in any other way.
The refusal of a person to certify with his/her signature the fact of familiarization with the Rules does not give the person the right to violate the Rules.

2. WORKING MODE.

2.1. The Medical Center shall provide medical services on days and hours established by it independently.

2.2. Patients are admitted from 09:00 to 20:00, from Monday to Sunday; days off are public holidays.

2.3. The Medical Center has the right to establish a special mode of operation on weekends and holidays.

2.4. Outside of the Medical Center’s working hours, the patient shall seek medical care at the emergency department of the relevant health care facilities.

2.5. The working hours of certain specialists of the Medical Center and the peculiarities of registering patients with them are determined by the Medical Center and may change.

2.6. The patient has the right to call his/her attending physician only during his/her working hours, which are determined by the work schedule, by calling the telephone numbers indicated on the official website of the Medical Center – ddclinic.ua. Taking into account the constitutional guarantees of rest, the attending physician does not communicate with patients either in person or by telephone or other communication means during non-working hours.

3. THE PROCEDURE FOR A PATIENT TO CONTACT THE ATTENDING PHYSICIAN OF THE MEDICAL CENTER.

3.1. The Medical Center does not provide urgent (emergency) medical care, including for injuries, except in cases determined by law.

3.2. Medical care by the attending physician of the Medical Center is provided by appointment made in advance (at least one day before the day of the visit).

3.3 Patients may be admitted without an appointment only if there are vacancies in the work schedule of the relevant physician.

3.4. In order to receive medical care, the patient is obliged to make an appointment or directly contact the relevant employee of the Medical Center by phone, and then come to the appointment in a timely manner.

Attention: Doctors do not make diagnoses without examining the patient, and therefore do not provide medical care by phone.

3.5. When making an appointment, the patient can choose the day and time of the appointment from the available places in the doctor’s schedule.

3.6. When making an appointment, the Patient must clearly indicate the service or services for which he/she is making an appointment, otherwise, the patient will be sent for an initial examination, clarification of the diagnosis and determination of the treatment plan.

3.7. The patient must come to the appointment at the appointed time and day.

3.8. If the Patient is unable to come at the appointed time, if it is necessary to cancel the visit itself or change the appointed time of the visit, the Patient shall notify the attending physician or administrator of the Medical Center in advance (at least 12 hours before the appointed time of the appointment).

3.9. In case of the Patient’s delay, the physician has the right to refuse to admit such a patient if the provision of the planned medical service may lead to a change in the time of admission of subsequent patients.

3.10. In case of unforeseen absence of the attending physician and other extraordinary circumstances that impede the provision of medical care, the Medical Center shall notify the patient as soon as possible by the contact phone number indicated by the patient. In this case, at the request of the patient, another date and time of the visit to the doctor shall be agreed upon.

3.11. The Patient is responsible for the accuracy of the provided passport and other personal data. In case of doubt, the Medical Center has the right to request an identity document (passport).

3.12. If a child (a person under 18 years of age) makes an appointment, the parents must present their passport, and in the case of a child, a birth certificate and/or passport. Parents or other representatives of the child are responsible for the child’s compliance with these Rules.

3.13. The Medical Center does not provide medical services to children under 14 years of age who are not accompanied by their parents or legal representatives or persons authorized to do so by law.
With the written consent of the parents or other authorized persons, and subject to the consent of the attending physician, the child has the right to visit pre-agreed medical services on his/her own, and all responsibility for compliance with these Rules by such a child shall be borne by such a child and his/her parents or other authorized persons.

3.14. If the patient refuses to provide the documents specified in clauses 3.11, 3.12 of the Rules, the Medical Center has the right to refuse to provide medical care.

3.15. The patient shall come to the doctor at the appointed time of the visit.

3.16. Any person entering the premises of the Physician shall take off his/her outerwear and leave it in the reception area (lobby, waiting room) in a specially designated place.

3.17. Any person who is in the premises of the Medical Center shall be respectful to the staff and other persons, not allow himself/herself to be rude and tactless. Their behavior shall not violate the atmosphere of respect and goodwill.

3.18. The patient may obtain preliminary information about the list of services and other information necessary for him/her by contacting the administrator of the Medical Center, as well as independently at the Patient’s Corner or on the website of the Medical Center.

4. MEDICAL RECORDS.

4.1 The Medical Center shall keep medical records for each patient. The medical records shall contain the results of the examination, prescriptions and recommendations of the attending physician, the name and scope of medical interventions performed, and other information about the Patient’s health status and the medical care provided to him/her.

4.2. The Patient’s medical records are the property of the Medical Center and are stored in its archives for the periods specified by law.

4.3. Attention!!! It is strictly forbidden to provide medical records to the patient or their representatives.

4.4. The patient and his/her representatives are prohibited from taking medical records out of the premises of the Medical Center without permission.

4.5. The information contained in the medical records is a medical secret and may be provided without the patient’s consent only on the grounds provided for by the legislation of Ukraine.

4.6. The patient and his/her representatives have the right to directly familiarize themselves with their medical records or with the medical records of a person in respect of whom they are a legal representative. For this purpose, the patient or his/her representative shall draw up a written application. The Medical Center checks the legal grounds for the applicant to familiarize himself/herself with the medical records specified in the application and, if there are legal grounds, agrees on the date and time of familiarization. In order to prevent the loss of documents, the examination of medical records shall be carried out in the presence of an authorized employee of the Medical Center in a special room.

4.7. At the written request of the patient, he/she shall be provided with extracts or copies of his/her medical records.

4.8. Unless otherwise provided by law, if a third party applies for a copy of the patient’s medical records, such person shall provide a notarized consent of the patient to the access of such person to information that is the subject of medical confidentiality, or a document confirming that such person is the patient’s legal representative.

4.9. The procedure for storage and access to information constituting medical secret shall be determined by internal regulations of the Medical Center.

5. RIGHTS AND OBLIGATIONS OF THE PATIENT AND OTHER PERSONS.

5.1. The patient has the right to:

5.1.1. to receive medical care;

5.1.2. to choose a doctor and health care organization;

5.1.3. to participate in the choice of methods of providing medical care, from those recommended by the doctor;

5.1.4. staying in a health care facility in conditions that meet sanitary and epidemiological requirements and allow the realization of the right to safety and protection of personal dignity;

5.1.5. respectful and humane treatment by health care workers;

5.1.6. obtaining in an accessible form information about the state of his/her health, methods of medical care, as well as the qualifications of a doctor and other medical workers directly involved in the provision of medical;

5.1.7. selection of persons to whom information about his/her health status may be communicated;

5.1.8. refusal to provide medical care. The patient’s refusal to provide medical care shall be documented by an entry in the medical records, signed by the patient or his/her legal representative and the physician. If the patient refuses to sign the refusal, an act shall be drawn up.

5.1.9. relieve pain associated with the disease and (or) medical intervention by all methods of medical care, taking into account the capabilities of the institution;

5.1.10. other rights provided by law.

5.2. Patients and other persons shall be obliged to:

5.2.1. comply with the working hours of the Medical Center;

5.2.2. comply with the Internal Regulations of the Medical Center and generally accepted rules of conduct in medical institutions;

5.2.3. comply with fire safety requirements;

5.2.4. comply with the sanitary and anti-epidemic regime, including anti-epidemic measures related to the prevention of the spread of acute respiratory disease COVID-19;

5.2.5. to provide the attending physician with reliable information about the state of their health and their child’s health, including contraindications to the use of medicines, previous and hereditary diseases;

5.2.6. comply with the orders of the attending physician, cooperate with the attending physician at all stages of medical care; the Medical Center shall not be liable for the patient’s health if the latter does not follow the recommendations and orders of the attending physician of the Medical Center.

5.2.7. be respectful to the staff of the Medical Center, as well as to other patients and visitors;

5.2.8. in case of consent to medical intervention, to read and sign the Informed Voluntary Consent to such intervention;

5.2.9. to formalize in accordance with the established procedure the refusal of the proposed treatment, as well as in cases of termination of the treatment initiated at the request of the patient;

5.2.10. to show a friendly and polite attitude to other patients;

5.2.11. in case of necessity to cancel an appointment, notify the physician in advance not later than 12 hours before the appointment timeу.

5.2.12. take care of the property of the Medical Center;

5.2.13. in case of detection of fire sources, other sources of danger or objects threatening public safety, the patient shall immediately inform the staff of the Medical Center;

5.2.14. comply with the rules of prohibition of smoking in public places;

5.2.15. comply with the rules prohibiting the consumption of alcoholic beverages and being in a state of alcohol, drug and toxic intoxication;

5.2.16. ensure proper behavior of their child and be responsible for any injuries that the child may receive as a result of their own negligence, negligence of parents or other persons;

5.2.17. fulfill other duties established by law, these Rules and the Agreement.

5.3. Patients and other persons are prohibited from:

5.3.1. enter the office of the attending physician in outerwear;

5.3.2. come to an appointment in a state of alcohol intoxication or under the influence of narcotic or toxic substances;

5.3.3. to be treated by several health care institutions or doctors at the same time without informing the attending physician;

5.3.4. smoke, drink alcoholic beverages, use narcotic or toxic substances in the premises of the Medical Center;

5.3.5. take photos, videos, audio recordings of actions of employees and/or visitors of the Medical Center;

5.3.6. to be rude and/or threaten employees and/or visitors of the Medical Center, or otherwise violate public order.

5.3.7. bring cold steel or firearms to the premises of the Medical Center, demonstrate them to the staff or other persons.

5.3.8. take any of its property, including consumables, medicines, etc. outside the premises of the Medical Center.

5.3.9. to engage in any type of trade or exchange in the premises of the Medical Center

5.3.10. leave their child unattended, except as provided for in clause 3.13 of the Rules;

5.3.11. bring or bring animals and birds to the premises of the Medical Center

6. PROCEDURE FOR DISPUTE RESOLUTION.

6.1. The patient, in case of deficiencies in the services provided, has the right to report them immediately after the end of their provision, and in case of objective impossibility to identify deficiencies at this time – within seven calendar days from the date of actual completion of the provision of a particular service.

6.2. The patient, in case of detection of significant deficiencies in the service provided, has the right to report them within fourteen calendar days from the date of actual completion of the provision of a particular service.

Significant deficiencies are understood to mean such deficiencies that make it impossible or unacceptable to achieve the result of a medical service, after correction they appear again, but at the same time completely depend on the actions of healthcare professionals, and not on the individual characteristics of the patient’s body or on the development of the disease (emergence of new diseases) or on the shortcomings of the treatment method agreed with the patient.

6.3. Risks of complications that the patient was warned about before the start of medical services and that occurred for reasons beyond the control of the Medical Center shall not be grounds for filing a claim for any deficiencies in the services provided.

6.4. The physician shall not be liable for deficiencies arising from such reasons:

6.4.1. failure to appear or untimely appearance of the patient for a scheduled visit, control medical examination, etc;

6.4.2. early termination of the contract for the provision of medical services at the initiative of the Patient or the Medical Center;

6.4.3. refusal of the patient to sign a voluntary informed consent;

6.4.4. concealment by the patient of information about his/her health status or provision by the patient of false information about his/her health status;

6.4.5. failure to comply with the doctor’s prescriptions or recommendations;

6.4.6. seeking care at another health care facility or other private practitioner without notifying the physician;

6.4.7. inability to provide medical services due to the ban imposed during quarantine or other restrictive measures;

6.4.8. violation of the requirements of these rules or the terms of the contract for the provision of medical services;

6.4.9. in other cases stipulated by the public contract for the provision of paid dental services (performance of work) or legislation.

6.5. The physician shall also not be liable for deficiencies resulting from the objective development of the disease, the emergence of new diseases in the patient, individual characteristics of the patient’s body.

6.6. All disputes shall be resolved through negotiations.

6.7. In case of detection of any deficiencies in the provided medical services, the patient must notify the Medical Center in writing within the time limits specified in the public contract for the provision of paid dental services (performance of work). Oral applications are not considered.

6.8. The patient’s written statement about the identified deficiencies shall be considered within thirty calendar days.

6.9. When considering the application, the Medical Center shall have the right to require the patient to provide additional information, including medical documents, to require additional examinations by a physician or instrumental examinations, and/or to participate in the examination.

6.10. If the Medical Center requests the patient to provide additional information, including medical documents, or to undergo additional medical examinations or instrumental examinations and/or participate in expert examinations, the term for consideration of the application shall be suspended until the patient fulfills the requirements of the Physician.

6.11. If the Medical Center requests an expert examination during the consideration of the patient’s application, such examination shall be carried out at the expense of the Medical Center. If the conclusions of the expert examination prove that the deficiencies arose through no fault of the Medical Center or persons for whose actions the Medical Center is responsible, the Patient’s claims shall not be satisfied, and the Patient shall be obliged to reimburse the Medical Center for all costs of the expert examination.

6.12. The Patient has no right to refuse to participate in the examination organized by the Medical Center, including the Patient’s obligation to provide all medical documents available to him/her and, at the request of the Medical Center or an expert, to undergo examination and/or diagnostic tests.

6.13. If the patient refuses to provide additional information, including medical documents, or to undergo additional examinations by the Physician, or to undergo instrumental examinations, or to participate in the examination, it shall be deemed that his/her claim is completely unfounded and shall not be satisfied.

6.14. If the dispute cannot be resolved through negotiations, it shall be resolved in court in accordance with the current legislation of Ukraine.

7. PROCEDURE FOR REFERRING PATIENTS TO OTHER PHYSICIANS (OTHER HEALTH CARE INSTITUTIONS) AND FOR DIAGNOSTIC TESTS.

7.1. The decision to refer a patient to other physicians (other health care facilities) for diagnostic tests shall be made by the patient’s attending physician based on an assessment of the patient’s health status, medical indications for receiving the relevant services, in accordance with industry standards in the field of health care and taking into account the procedures for providing medical care in the relevant area.

7.2. The referral is made to ensure that the patient receives medical services in an outpatient or inpatient setting, and that laboratory, instrumental or functional tests are performed.

7.3. Referral for outpatient medical services may be made in case of necessity to assess the patient’s health status, examination, treatment on an outpatient basis, to decide on further patient management, to obtain a professional opinion of a specialist, including by means of telemedicine.

7.4. A referral for inpatient medical services (hereinafter referred to as hospitalization) shall be made on the following grounds:

7.4.1. an acute disease and/or condition, injury, exacerbation of a chronic disease, etc. that requires surgical treatment or round-the-clock intensive treatment or observation;

7.4.2. conducting an anti-relapse course of treatment or medical rehabilitation, if it is impossible to provide the relevant services on an outpatient basis;

7.4.3. the need to use highly specialized, high-tech methods of diagnosis and treatment that cannot be performed on an outpatient basis;

7.4.4. in other cases provided for by law.

7.5. Referral for laboratory, instrumental or functional studies may be made for the purpose of making clinical decisions in the process of providing medical services to the patient, taking into account his/her interests, provided that the selected studies:

7.5.1. correspond to the clinical situation of the patient, taking into account the specificity and sensitivity of the selected laboratory tests;

7.5.2. ensure the accuracy of test results or prognostic information for clinical decision-making;

7.5.3. have clinical efficacy, provide a potential contribution to the improvement of patient-centered clinical outcomes.

7.6. The attending physician who makes the referral is obliged to:

7.6.1. explain and make sure that the patient understands the purpose of the referral, the grounds, risks and expected results of the patient’s receipt of services under the referral;

7.6.2. inform the patient about the validity period of the referral, which is established taking into account the patient’s condition and industry standards in the field of health care and shall not exceed one calendar year;

7.6.3. inform the patient about the possibility of receiving medical services by referral from business entities that provide such services, including under the program of state guarantees of medical care for the population;

7.6.4. provide the patient with the opportunity to ask any questions regarding the referral and provide answers to such questions.

7.7. If medical services under the referral are to be provided to the patient within the framework of the contract for medical care of the population under the medical guarantees program concluded with the National Health Service of Ukraine, the attending physician shall make a record of the patient’s referral to the system using a qualified electronic signature in accordance with the requirements of the law. Such a record shall be made even if the patient refuses to receive the referral.

7.8. If the receipt of medical services by referral is not provided for by the program of medical guarantees, or if the patient immediately expressed a desire to pay for such services on their own, the referral may be made in paper form, without complying with the requirements of clauses 7.7, 7.9, 7.10, 7.11 of the Rules.

7.9. After the record of the referral is entered into the system (clause 7.7. of the Rules), the patient is informed of the number of the record of the referral in the system by means of telecommunications. Upon request, the patient is provided with a copy of the referral record or the number of the referral record in the system in paper or electronic form.

7.10. The attending physician has the right to withdraw the referral created in the system (clause 7.7. of the Rules) until the Patient applies for medical care, indicating the grounds for withdrawal, in the following cases:

7.10.1. changes in the patient’s health status;

7.10.2. death of the Patient;

7.10.3. entering false information into the system when making a referral.

7.10.4. After revocation of the referral, the attending physician shall notify the patient of such revocation by means of telecommunications.

7.11. After revocation of the referral, the attending physician may create a new record of the referral with simultaneous notification of the Patient of such revocation of the previous referral and creation of a new record of the referral by means of telecommunications.

8. ORGANIZATION OF MEDICAL CARE UPON REFERRAL.

8.1. The Medical Center is not a member of the Medical Guarantee Program, and therefore does not provide free medical services upon referral.

8.2. When applying for medical services by referral, the Patient (his/her legal representative) is obliged to make an appointment with a doctor and pay the cost of the services provided in the general order.

9. RESPONSIBILITY FOR NON-COMPLIANCE WITH THE RULES.

9.1. The physician has the right to refuse to provide medical care to the patient if the patient or persons accompanying him/her do not comply with these Rules.

Service agreement

Kyiv

1.1 This Agreement is a public contract of adhesion.

1.2. Accession to this Agreement shall be made by the Patient’s application to the Contractor for medical services.

1.3. The Patient under this Agreement may be:

1.3.1. An adult individual who has joined this Agreement

1.3.2. A child (a person under the age of 18), in whose interests the accession to this Agreement was made by his/her parents or legal representatives.

1.4. If the Patient is a person under 18 years of age, his/her parents or other legal representatives shall sign this Agreement or draw up an application for refusal of medical intervention on his/her behalf.

1.5. The Contractor undertakes to provide the Patient with dental services (perform work) under the terms of this Agreement, and the Patient undertakes to pay for them. For a Patient under the age of 18, the obligation to pay arises from his/her parents or legal representatives.

1.6. The specific types of dental services (works) that the Contractor will have to provide (perform) to the Patient will be determined by the general state of health of the Patient, medical indications for dental treatment, taking into account the material and technical capabilities of the Contractor.

1.7. At the beginning, the Patient is assigned a treating physician who performs the initial examination of the Patient, and, if necessary, prescribes diagnostic tests.

1.8. After the initial examination of the Patient and obtaining the results of diagnostic tests, the attending physician offers the Patient possible treatment options. The Patient has the right either to choose one of the proposed treatment options or to refuse all the proposed options.

In case of refusal of all proposed treatment options, the Patient shall be obliged to pay only the cost of the examination, including laboratory and instrumental studies, after which this Agreement shall be deemed terminated.

1.9. If the Patient agrees with the treatment option proposed by the attending physician, the Patient consciously signs a voluntary informed consent. If the treatment involves several different stages, a Treatment Plan may be drawn up, which includes a list of the types of medical care that the Contractor will be obliged to provide to the Patient, the estimated timeframe for the provision of such care and the estimated cost that the Patient will be obliged to pay.

1.10. Before the start of the provision of services (work), the Patient consciously gives his/her voluntary informed consent to the planned medical interventions, in the form established by the Contractor, which, among other things, contains information about the risks and possible complications that may arise as a result of the provision of planned dental services (work), etc.

1.11. In the event that in the course of the medical intervention provided for by the voluntary informed consent and/or the Treatment Plan, it turns out that the Patient needs other or additional types of medical care, or the provision of medical care in a different amount, or the use of other materials and/or drugs is necessary, and it will be impossible to agree on such changes to the Treatment Plan without causing harm to the Patient’s life or health (for example The Patient is under anesthesia; a surgical operation has been started that cannot be stopped without consequences for the Patient’s health, etc.), the Patient grants the Contractor the right to independently make the necessary changes to the voluntary informed consent and/or the Treatment Plan, and the Patient undertakes to pay for such previously unagreed dental services (works) at prices in accordance with the Contractor’s Price List in force at the time of execution.

2. Rights and obligations of the parties
2.1. The Contractor shall:

2.1.1. Depending on the medical indications, prescribe to the Patient the necessary examinations provided for by the Contractor’s regulations, and then finally determine the diagnosis and prescribe treatment. The provision of dental services (performance of work) is carried out on the basis of voluntary informed consent and / or the Treatment Plan agreed by the Patient.

2.1.2. Provide dental services (perform work) using the necessary materials, medicines, instruments, equipment.

2.1.3. In case of medical necessity to make changes in the prescribed and agreed treatment, propose such changes to the Patient for approval, except as provided for in clause 1.11 of this Agreement.

2.1.4. To comply with the rules of medical ethics and deontology in relations with the Patient, to observe medical confidentiality, except as provided by law.

2.1.5. Provide quality dental services (perform work) in accordance with the requirements for diagnostic, preventive and treatment methods that are authorized in Ukraine. Dental care is provided in the Contractor’s offices, which are equipped with equipment, tools and materials in accordance with applicable standards.

2.2. The patient is obliged to:

2.2.1. To make scheduled visits to the doctor on the day and time appointed by the doctor, to fulfill all the requirements and recommendations of the doctor, to adhere to the Treatment Plan agreed by the parties.

2.2.2. To comply with the internal regulations of the Contractor with which the Patient is familiarized at the time of signing the contract (placed on the stand in the consumer’s corner).

2.2.3. In the event of any defects or complications that do not require emergency (urgent) medical care, immediately, taking into account the Contractor’s work schedule, contact the attending physician of the Contractor without seeking help from other medical institutions or other doctors.

2.2.4. Visit the Contractor’s dentist once every four months for a control examination.

2.2.5. Visit the Contractor’s hygienist once every six months for professional oral hygiene.

2.2.6. Provide reliable information when taking anamnesis and during the provision of services, including information about their health status, diseases, allergic reactions and other information regarding their personality, health status of relatives and others necessary for the provision of medical services, as well as immediately inform the Contractor of all side effects arising during treatment.

2.2.7. Strictly adhere to and implement the preventive and therapeutic measures prescribed by the doctor.

2.2.8. Certify with a personal signature the facts of familiarization and consent to this agreement, treatment plan, voluntary informed consent to medical interventions, medical recommendations, estimated terms of performance and cost of work.

2.2.9. To pay for the services provided by the Contractor in full, in the manner and within the terms stipulated by this Agreement in accordance with the current Price List of the Contractor.

2.2.10. Make an informed choice when agreeing on treatment methods and bear all risks associated with such a choice.

2.2.11. Provide their informed consent to medical interventions by reading and signing informed voluntary consents.

2.3 The Contractor has the right to:

2.3.1. To offer the Patient methods of diagnosis, treatment and prevention, including methods of anesthesia, medicines and materials, the number of X-rays performed, the need to make models of jaws, photographs and other diagnostic measures that the Contractor considers necessary for the planning and implementation of the Patient’s treatment.

2.3.2. To offer the Patient to make changes to the agreed treatment, if such a need arises for medical reasons.

2.3.3. Offer the Patient, if necessary, to undergo additional examination by generalists in the relevant institutions and/or additional instrumental methods of examination or diagnosis.

2.3.4. During the entire period of dental services (work performance), require the Patient to provide information and documents necessary for effective treatment.

2.3.5. To withdraw from this Agreement and terminate the provision of medical care if, for medical reasons, it is impossible to continue the provision of services (performance of work) provided for by the treatment method agreed with the Patient, and the Patient refuses to make the recommended changes to the specified treatment method.

2.3.6. To withdraw from this Agreement and terminate the provision of medical care if the Patient does not agree on the Treatment Plan, changes to the Treatment Plan or refuses to sign a voluntary informed consent to medical intervention.

2.3.7. In the event of situations in which the patient requires urgent (emergency) care and it is impossible to obtain the consent of the Patient or his/her legal representative for objective reasons, to independently determine the scope of research and medical interventions necessary to provide it.

2.3.8. In the event of a Patient’s debt, suspend the provision of dental services (work) until the debt is fully repaid, or terminate this Agreement unilaterally by sending a notice of termination to the Patient, which does not relieve the Patient of the obligation to pay the debt and liability for late payment for dental services (work).At the same time, the Contractor shall not be liable for any complications arising from the Patient’s failure to provide timely medical care due to the debt.

2.3.9. If the Patient misses the scheduled visits to the doctor without notifying the Contractor during his working hours at least 12 hours before the appointed time of the appointment, the Contractor shall terminate the Agreement unilaterally (by sending the Patient a notice) and/or charge the Patient a penalty in the amount of 10% of the cost of services that were to be performed during the missed visits. If the visit required expenses for preparation for the appointment (periodontal surgery, implantation, orthopedic treatment, etc.), the Patient, regardless of the payment of a fine, shall reimburse the Contractor for all expenses related to the preparation for the planned medical intervention that was to be performed during the missed visits.

2.3.10. To postpone or cancel the provision of dental services (work), including on the day of the relevant procedure, in case the Patient has contraindications, both from the oral cavity and from the general condition of the body.

2.3.11. Refuse to provide dental care to the Patient in the following cases:
2.3.11.1. detection of pathology in the Patient during the examination, the treatment of which requires referral of the Patient to a specialized health care institution;

2.3.11.2. refusal of the Patient to sign a voluntary informed consent, except as expressly provided for by this Agreement and/or the law;

2.3.9.3. if the Patient refuses the proposed changes to the agreed treatment and this refusal may lead to harm to the Patient’s health.

2.3.9.4. violation by the Patient or persons accompanying him/her of the internal regulations of the Contractor

2.3.9.5. non-compliance by the Patient with medical prescriptions and recommendations of the attending physician of the Contractor.

2.3.9.6. the Patient’s communication of inaccurate information about his/her health status to the doctor

2.3.9.7. the Patient informs the doctor of inaccurate information about the medicines that the Patient takes.

2.3.9.8. the Patient is in a state of alcoholic, narcotic or toxic intoxication;
2.3.9.9. if the Patient’s actions threaten the life and/or health of the Contractor’s employees or visitors

2.3.9.10. if the Patient requires the provision of services that were not recommended by the attending physician and are not medically appropriate;

2.3.9.11. in case of absence of the attending physician at the workplace, provided that the Patient does not agree to replace the attending physician (except for emergency conditions).

2.4. The patient has the right to:

2.4.9. Choose the day and time of the visit to the attending physician of the Contractor in accordance with his/her work schedule.

2.4.10. To make a voluntary and conscious choice of a doctor to provide a specific type of dental services (work) from the doctors working for the Contractor.

2.4.11. Choose treatment methods only from those recommended by the attending physician of the Contractor.

2.4.12. In agreement with the attending physician of the Contractor, make changes to the agreed treatment.

2.4.13. If there is a need to change the agreed treatment, except as provided for in clauses 1.11, 2.3.7, 2.3 of this Agreement, the Patient has the right to either agree to new methods of treatment or adjustment of the previous ones, or to refuse the proposed changes. In case of the Patient’s refusal, this Agreement shall be deemed terminated, and the Patient shall be obliged to pay the cost of all services (works) provided at the time of refusal.

3. Cost of services (work performed) and payment procedure.
3.1 The approximate cost of dental services (work performed) is indicated in the Treatment Plan or verbally communicated to the Patient if the Treatment Plan is not drawn up. The final cost will be determined at the time of completion of the provision of a specific service (work) on the basis of the Contractor’s Price List in force at that time, except as provided for in clauses 3.3.2 and 3.3.3 of this Agreement.

3.2. Services (works) shall be paid by the Patient in full.

3.3 Payment procedure.

3.3.1. The cost of dental services (work) can be paid separately for each visit to the doctor based on the actual services provided (work performed), which will be indicated by the attending physician in the medical records.

3.3.2. If the agreed treatment involves the provision of services (performance of work) in several stages, each of which involves two or more visits to a doctor, the Patient is obliged to pay the cost of the relevant stage in full before the start of the provision of services (performance of work) of such stage. In this case, the change in the Price List does not affect the cost of prepaid services.

3.3.3. If the amount of prepayment at the end of treatment exceeds the actual cost of services provided (work performed), the overpaid funds shall be refunded to the Patient.

3.3.4. At the request of the Patient, the Contractor shall provide the following package of documents for submission to the insurance company: an act of services rendered (work performed), a check confirming the amount of payment and a copy of the license (extract from the order of the Ministry of Health of Ukraine). If the insurance rules require that the provision of services (performance of work) and their cost be coordinated with the insurance company, the Patient shall do so independently.

4. Responsibility of the Parties
4.1. The Contractor shall be liable to the Patient for non-fulfillment or improper fulfillment of the terms of this Agreement, failure to comply with the requirements for diagnostic, prophylactic and treatment methods authorized in Ukraine in accordance with the current legislation of Ukraine.

4.2 The Contractor shall not be liable for any damage to the Patient’s health as a result of:

4.2.1. failure to appear or untimely appearance of the Patient for a scheduled visit, control medical examination or for professional hygiene in accordance with clauses 2.2.4, 2.2.5 of this Agreement;

4.2.2. early termination of the Agreement at the initiative of the Patient or the Contractor;

4.2.3. refusal of the Patient to sign a voluntary informed consent;

4.2.4. concealment by the Patient of information about his/her health status or provision by the Patient of inaccurate information about his/her health status;

4.2.5. failure to comply with the instructions of the attending physician;

4.2.6. failure by the Patient to comply with the rules for the use and/or care of the structures prescribed by the attending physician;

4.2.7. seeking help in another health care facility or to another private practitioner without written notice to the attending physician;

4.2.8. inability to provide medical services (perform work) due to the ban imposed during quarantine or other restrictive measures;

4.2.9. violation of the requirements of this Agreement;

4.2.10. in other cases provided for by this Agreement or the law.

4.3. In case of untimely payment for the services rendered (work performed), the Patient shall pay the Contractor a penalty in the amount of 1% of the cost of untimely paid services (work) for each day of delay in payment.

5. Guarantees
5.1. The Contractor guarantees the quality of the work performed (services rendered) in accordance with the existing standards in the field of health care and local regulations of the Contractor, while the warranty periods for the Contractor’s services and works are not established.

5.2. All defects and other shortcomings of the work performed (services rendered) identified by the Patient shall be eliminated by the Contractor without payment within the period agreed by the parties, except for those that arose as a result of the cases listed in clauses 4.2, 5.5, 5.6 of this Agreement.

5.3. The Patient, in case of deficiencies in the work performed (services rendered), has the right to report them directly during the acceptance of the work performed (services rendered), and in case of objective impossibility to identify deficiencies at the time of acceptance – within three calendar days from the date of actual provision of a specific service (work performance).

5.4. The patient, in case of detection of significant deficiencies in the work (service), has the right to report them within fourteen calendar days from the date of actual provision of a specific service (work). Significant deficiencies are understood to mean such deficiencies that make it impossible or unacceptable to achieve the result of a medical service (work), after correction they appear again, but at the same time completely depend on the actions of healthcare professionals, and not on the individual characteristics of the patient’s body or on the development of the disease (emergence of new diseases) or on the method of treatment agreed with the patient.

5.5. The risks of complications, which the patient was warned about before the start of treatment and which occurred for reasons beyond the control of the Contractor, are not a basis for making a statement about any deficiencies in the services (work performed)

5.6. The Contractor shall not be liable for deficiencies arising from the grounds specified in clause 4.2 of this Agreement, as well as as a result of the objective development of the disease, the emergence of new diseases in the Patient, individual characteristics of the Patient’s body.

6. Dispute Resolution Procedure
6.1. All disputes arising from the performance of this Agreement shall be resolved through negotiations between the Parties.

6.2. In case of detection of any deficiencies in the provided medical services (performed works), the Patient shall notify the Contractor in writing within the terms specified in this Agreement. Oral applications are not considered.

6.3. The Patient’s written application shall be considered within thirty calendar days.

6.4. During the consideration of the application, the Contractor shall have the right to require the Patient to provide additional information, including medical documents, to request additional examinations by a doctor or instrumental examinations, and/or to participate in the examination. At this time, the application review period is suspended.

6.5. By joining this Agreement, the Patient agrees to disclose information that is the subject of medical secrecy to the extent necessary to resolve his/her application, including disclosure of such information to other doctors, scientific consultants, experts, attorneys of the Contractor and/or the attending physicians of the Contractor, and, in cases of public accusations by the Patient, the Patient shall grant the Contractor, his/her physicians and attorneys permission to publicly refute such accusations using information that constitutes the subject of the Patient’s medical confidentiality.

6.6. If the Contractor requests the Patient to provide additional information, including medical documents, or to undergo additional medical examinations or instrumental examinations and/or participate in an examination, the application review period shall be suspended until the Patient fulfills the Contractor’s requirements.

6.7. If, during the consideration of the Patient’s application, the Contractor requests an examination, such examination shall be carried out at the Contractor’s expense. If the conclusions of the examination prove that the deficiencies arose without the fault of the Contractor or persons for whose actions the Contractor is responsible for, the Patient’s claims shall not be satisfied, and the Patient shall be obliged to reimburse the Contractor for all costs of the examination. The Patient shall not have the right to refuse to participate in the examination organized by the Contractor, including the Patient’s obligation to provide all medical documents available to him/her and, at the request of the Contractor or expert, to undergo examination and/or diagnostic tests.

If the results of the examination indicate that the Patient’s application is unfounded, or if the Patient has evaded participation in the examination, the Patient shall reimburse the Contractor for all costs incurred in organizing such an examination.

6.8. If the Patient refuses to provide additional information, including medical documents, or to undergo additional examinations by a physician, or to undergo instrumental examinations, or to participate in the examination, it is considered that his/her application is completely unfounded and shall not be satisfied.

6.9. If the dispute cannot be resolved through negotiations, it shall be resolved in court in accordance with the current legislation of Ukraine.

7. Force majeure circumstances
7.1. The Parties shall be released from liability for non-performance or improper performance of their obligations under this Agreement in the event of direct impact on the process of force majeure (force majeure circumstances) that the Parties could not and should not have foreseen. Force majeure circumstances shall include: natural disasters – landslides, earthquakes, hurricanes, etc., as well as epidemics, pandemics, quarantine restrictions, riots, wars, governmental decisions that impede the implementation of the Agreement.

7.2. The Parties undertake to make every effort to overcome obstacles arising from force majeure.

8. Other terms and conditions
8.1 This Agreement shall enter into force upon its publication on the official website of the Contractor www.ddclinic.ua.

8.2. The term of this Agreement is unlimited.

8.3. Amendments to this Agreement shall be made by the Contractor unilaterally.

8.4. Amendments to this Agreement shall come into force from the date of its publication on the official website of the Contractor www.ddclinic.ua.

8.5. Amendments to this Agreement shall apply only to those Patients who have joined this Agreement after the entry into force of the relevant amendments.

8.6. This Agreement may be terminated by the Contractor unilaterally at any time.

8.7. This Agreement is considered terminated from the date of publication of the relevant decision on the official website of the Contractor www.ddclinic.ua.

8.8. From the date of publication of the relevant decision on termination of this Agreement, this Agreement shall continue to be valid only for those Patients who have joined the Agreement on the date of publication of such decision.

8.9. All medical records of the Patient, results of diagnostic examinations, images, models, etc. that were the basis for diagnosis and treatment are the property of the Contractor and shall be kept by the Contractor, regardless of at whose expense and from whom such images, models, etc. were made.

8.10. The Patient (his/her representatives) shall familiarize themselves with the medical records in a specially designated room of the Contractor in the presence of the Contractor’s representative in accordance with the procedure established by the Contractor.

8.11. By joining this Agreement, the Patient agrees to the use by the Contractor or its employees of data, including those constituting medical secrecy, obtained during the examination and treatment of the Patient, including slides, photographs, models, etc. in the educational process, research work, including in cases of its publication in special literature, at conferences, or in public advertising of the Contractor, provided that the Patient’s anonymity is ensured.

8.12. The Patient is informed that in order to increase the level of public safety during the provision of medical and other services, the Contractor carries out video surveillance, namely, fixing with the help of technical means all events that occur in the premises of the Contractor.

8.13. Information obtained during video surveillance is confidential information protected by law and access to which is limited.

8.14. By joining this Agreement, the Patient agrees to the implementation of video surveillance.

8.15. By joining this Agreement, the Patient agrees to maintain a video protocol of medical intervention, in cases provided for by the rules of the Contractor for the provision of appropriate medical services.

8.16. By joining this Agreement, the Patient agrees that the Contractor, in order to carry out its activities, has the right to process personal data in whole or in part using automated means as part of an information (automated) system and/or in the form of files using non-automated means (including collection, registration, accumulation, storage, adaptation, modification, updating, use and dissemination (distribution, sale, transfer), depersonalization, destruction of personal data, any This consent also applies to the processing of personal data by any third parties (medical institutions, assisting companies, insurance companies, reinsurers, etc.), without any additional notifications, to whom the Contractor has granted such a right in accordance with the requirements of the current legislation of Ukraine.

The use of information that constitutes personal data is carried out solely for the purpose of ensuring the implementation of tax relations; relations in the field of accounting and auditing; relations in the field of security; health care relations, for the provision of care and treatment; relations in the field of statistics and ensuring the implementation of other relations requiring the processing of personal data in accordance with the Law of Ukraine “On Personal Data Protection” and the requirements of other regulatory legal acts.

8.17. By joining this Agreement, the Patient confirms that he/she has been notified by the Contractor (without additional written notice) of the owner of personal data, the composition and content of the collected personal data, his/her rights as a personal data subject as defined by the Law of Ukraine “On Personal Data Protection”, the purpose of collecting personal data and the persons to whom personal data is transferred to fulfill the above purpose.